Customer success Teams

Increase customer retention and growth

Connect with customers at the right time to prove value, increase satisfaction, and build your reputation.

Build trust and loyalty

Deliver your best customer experience

Meet 1:1 to build relationships, co-host meetings with teammates to support customers’ needs, bring groups together for training, book your next meeting in real-time, and use Meeting Polls to get everyone together.

Keep customers engaged

Stay top of mind with your customers

Automate communications before and after meetings to keep customers informed. Send pre-meeting reminders to reduce no-shows and post-meeting follow-ups to share resources and request feedback.

Improve customer health

Offer always-on support at scale

Allow customers to book meetings from your website, select the exact meeting they need (e.g., pricing discussion, training, support), or direct them to a resource center when a meeting isn’t required.

Enable customer-centric scheduling

Connect customers with the right expert

Improve your response and resolution times and solve needs faster. Whether customers reach out via your support center or website, you can match them with their active account manager or round robin meetings among the right CS reps.

Customer stories

Discover how CS teams succeed with Cypher LM

Reduction in time for handoff from sales

50%

Faster ticket resolution time

57%

Increase in retention

30%

Features

Easy scheduling ahead

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Website booking

Add a booking page on your website and landing pages so prospects can reach you as soon as you have their attention.

Support routing

Screen incoming requests and route customers to different support reps or their dedicated CSM.

CRM integrations

Automatically syncing Cypher LM with your CRM to update leads, contacts, and opportunities in real-time. Book meetings directly from CRM records.

Automatic reminders

Send email or text reminders before any meeting, then automatically follow up to share resources, send a "thank you" note, or request their feedback with a survey.

Real-time booking

Skip the scheduling link when you’ve already decided on a time. Instantly book your next meeting, or book on behalf of a teammate for smooth handoffs.

Build better experiences

Standardize meeting settings and communications across your team and sync meeting templates to ensure everyone follows your ideal customer experience.

Bring your tech stack together

Stop spending time on admin tasks or scheduling meetings, and instead fully focus on serving customers by connecting your CS tools.

View all integrations

Google suite

Get your job done faster by connecting Cypher LM to Google Calendar, Meet, Analytics, and more.

Microsoft suite

Make your day easier with Cypher LM integrations for Microsoft Teams, Outlook, Azure SSO, and more.

“We can get meetings booked with just a few clicks. Cypher LM also enabled us to implement Gainsight, so we can automate touchpoints, get insights on our customer journey, and make more informed decisions.”

Jamal

Tech Lead at Landvisors

Read customer story

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From the first meeting to the follow-up

All of every customer call, handled in one place. Book time, capture every discussion, and keep next steps moving without the manual work.

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