Account FAQs
Quick answer
Quick fixes for common account tasks:
- Change your email: write to support@cypherlm.com.
- Export calls: Settings › Privacy & data › Download CSV.
- Delete your account: Privacy & data › Delete account, then email us.
These are the questions our support team hears most about Cypher LM accounts. If yours is not here, see Contact support.
Signing in
How do I sign in?
Go to cypherlm.com/dashboard and sign in with Google or with your email and password. Your account remembers which method you used; Settings › Security shows "Signed in with Google" or "Signed in with your email".
I forgot my password
If you sign in with email, use the forgot-password link on the sign-in page. We email you a code; enter it with a new password. If you sign in with Google, there is no Cypher LM password to reset; manage your password in your Google account.
How do I change the email on my account?
Your email is read-only in Settings › Profile. Email support@cypherlm.com from your current address and tell us the new one.
Your data
How do I export my calls?
- Go to Settings › Privacy & data.
- Under Export my calls, pick an agent or All agents.
- Select Download CSV.
The file includes caller details, duration, mood, language and a short summary. Transcripts and recordings are not included; download those from each call in Calls. You can also export the call list with Export CSV in Calls, and contacts from Contacts.
How long are recordings and transcripts kept?
Until you delete them. In Calls, open a call and use Delete recording & transcript. The call's date, length and mood stay so your totals remain correct.
How do I delete my account?
- Go to Settings › Privacy & data.
- Select Delete account.
- Account deletion is not self-serve yet. Select Email our team; we delete the account within 7 days.
Minutes and plans
Where do I see how many minutes I have left?
In Settings › Usage & plan under Minutes this month, with the date your minutes reset.
Do test calls use minutes?
Yes. Every call counts toward your minutes, including test calls from the dashboard.
What happens when my free trial ends?
Your agents are paused until you pick a plan. Your calls and settings are safe. See Plans, free trial and billing.
Where is my invoice?
In Settings › Billing history. If you only see Usage & plan and Billing history missing, your role may not include billing; ask the account owner.
Using Cypher LM
Is there a mobile app?
No. The dashboard works in the browser on your phone, so you can check calls, bookings and notes on the go. Live Copilot sessions work best on a computer with Chrome, Edge or Safari.
Can I have more than one business on one account?
One account has one business name, but each agent keeps its own business name, so you can run agents for different brands within your plan's agent limit. For separate billing, use separate accounts.
Can I change the dashboard language?
Yes, in Settings › Appearance › Language. This only changes the dashboard. Your agents' call language is set per agent.
Can my team use my account?
Do not share your sign-in. Invite teammates in Settings › Team & roles so each person has their own login and role. See Managing users.