Help Center
Knowledge base
3 articles
Knowledge base overview
How your agents use shared and agent-only files, FAQ entries, the Couldn't answer list and the Test a question tool to answer callers accurately.
How to upload knowledge files
Upload PDF, DOCX, CSV or TXT files (up to 4 MB each, 10 at a time) so your agent answers from your price lists, menus and policies. Organise them in folders.
How to import knowledge from Google Docs and Drive
Import Google Docs, Sheets, PDFs and text files from Drive into your agent's knowledge, and resync them when the originals change.