Agents (Cypher V)
6 articles
Cypher V agents overview
What your agents list shows, what each status means, and how the agent page's Overview, Controls, Knowledge, Skills, Deployment and Calls tabs fit together.
How to edit your agent's controls
Change your agent's name, tone, gender, voice, job, call length and meeting hours on the Controls tab, and describe behaviour changes in your own words.
Turn agent skills on and off
Use the Skills tab to let an agent book meetings, take payments, write call notes, hand off to your copilot, queue follow-ups and make outbound calls.
How to review calls and transcripts
Find any call in Calls, read the transcript, play the recording, flag problems, teach the agent and export or delete call data.
Outbound calls and campaigns
Ask an agent to contact a customer about anything, or run the same task over a list. Until a phone number is connected, customers get a personal call link.
Analytics: how your agents are doing
Track calls, minutes, call length, caller mood, short calls and summary coverage, compare agents and see when customers call.