Share your booking link

Your agents book appointments during calls, but some customers prefer to pick a time themselves. Your booking link opens a page that lists your active appointment types and lets anyone book a free time, using the same hours, rules and calendar checks your agents use.

Copy your booking link

1. Open Bookings in the dashboard sidebar.
2. Select Share booking link in the header.
3. Choose Copy link to copy it, or Open link in new tab to see the page your customers see. You see Booking link copied when it is on your clipboard.
4. Paste the link wherever customers find you: your email signature, a WhatsApp message, social profiles or a button on your website.

If Share booking link is greyed out, you have not created an appointment type yet. Add one first; see Appointment types.

What customers see

The booking link has the form https://cypherlm.com/book/<your-link>. It lists every appointment type that is switched on and can be booked. Each type also has its own address ending in the type's name, which you can share when you only want people to book one service.

1. The customer picks an appointment type and sees its description, duration, price and location.
2. They choose a day and one of your free times. Times outside your hours, inside your booking rules, or busy in your connected calendars are never shown.
3. They enter their details and confirm. The booking appears in Bookings › Upcoming, and is added to your Google Calendar if you connected one.
4. If they gave an email, they receive a confirmation with a link to manage their booking.

Let customers manage their own booking

The link in the confirmation opens a manage page just for that booking. From there the customer can:

• Reschedule: pick a new time from the next two weeks of free times.
• Cancel booking: free up the time.
• Confirm they are coming with Yes, I'll be there, which also updates the attendance on your side.
• Open the Google Meet link for video appointments.

Close to the start time, the page shows that the booking can no longer be changed online and asks the customer to contact the business directly.

Where to put your link

Customers who find you online often prefer to book without a call. Add the link as a Book now button on your website, pin it in your WhatsApp Business profile, and include it in follow-up emails after a call. If you also run the website widget, visitors can choose between talking to your agent and booking on their own.

Track where bookings came from

Open any booking in Bookings to see How it was booked. Bookings made on a call link back to the call with Open the call, and bookings you added in the dashboard show Added by hand. See Manage bookings in My calendar for everything you can do with a booking.