Scheduling (Cypher S) & My Calendar
8 articles
Calendar connections
Cypher S works with Google Calendar: agents avoid your busy times, add bookings to your calendar and create Google Meet links. Outlook Calendar is coming soon.
How to connect your Google Calendar
Connect Google Calendar so your agents avoid busy times, add bookings to your calendar and create Google Meet links, then choose which calendars Cypher S checks.
Set your hours and booking rules
Set when people can book with you: time zone, weekly hours, date overrides for holidays, gaps between bookings, daily limits, minimum notice and per-agent meeting hours.
Appointment types
Appointment types are the things people can book, like Consultation, 30 min, Free. Create them, then let your agents book them on calls and on your booking link.
Share your booking link
Your booking link lets people book any active appointment type without a call. Copy it from Bookings, and let customers reschedule, cancel or confirm from their own manage page.
Video conferencing with Google Meet
Video call appointments get their own Google Meet link automatically once Google Calendar is connected. Zoom and Microsoft Teams are not supported.
Manage bookings in My calendar
See and manage every booking in Bookings: the Upcoming and Past lists, the My calendar views, the next meeting banner, adding bookings by hand, and Cypher M and Cypher N for each meeting.
Confirmation calls and attendance
The day before an appointment, Cypher S checks the customer is still coming: by a phone call from your agent when a number is connected, otherwise by an email link.