Cypher P payments FAQs
Quick answer
To mark a bank or wallet payment as paid:
- Go to Cypher P and open the Cypher P tab.
- Open the payment's menu and select Mark as paid.
- Optionally add the Transaction ID, then confirm.
Quick answers to the questions businesses ask most about Cypher P. For setup, start with Cypher P payments overview.
What do the payment statuses mean?
Status | Meaning |
|---|---|
Pending | The request or link was sent and is not paid yet. |
Paid | Paid by card, or marked paid by you after a transfer. |
Refunded | A card payment was returned to the customer through Stripe. |
Failed | A card payment did not go through. |
Cancelled | You cancelled the request before it was paid. |
Expired | The request is no longer payable. |
Use the status filter and the search box (customer, item or reference) on the Cypher P tab to find a payment quickly.
How do I confirm a bank transfer, JazzCash or Easypaisa payment?
Cypher LM can't see your bank or wallet account. When a customer taps "I've sent the payment", we email you. Check your account, then:
- Go to Cypher P › Cypher P and find the payment.
- Open its menu and select Mark as paid.
- Optionally enter the Transaction ID from your bank or wallet app, for your records.
- Confirm. The status changes to Paid.
Can I refund a payment?
Card payments made through Stripe can be refunded: open the payment's menu and select Refund. The amount goes back to the customer's card and this can't be undone. Bank and wallet transfers are refunded outside Cypher LM, directly from your bank or wallet.
Can customers get a receipt?
Yes. For a paid payment with a customer email, open its menu and select Email receipt. For a pending one, Email the link again resends the payment link. You can also turn receipt emails on in Automations › Emails.
How do I cancel a payment request?
Open the pending payment's menu and select Cancel request, then confirm. The customer can no longer pay it, and it stays in your list as Cancelled for your records. Payment links work differently: turn a link off from its menu on the Payment links tab.
Can my agent take payments on calls?
Yes, once you allow it. In Cypher P › Settings, under Agents that take payments, switch on Take payments on calls for the agent. The agent sends the caller a secure link during the call, and the payment appears with the source Call. You need at least one payment method set up first.
Which currencies are supported?
Pakistani rupees (PKR) and US dollars (USD). Set your default under Cypher P › Settings › Currency; you can choose per link or request.
Do you support PayPal?
No. Card payments use your own Stripe account, and bank transfer, JazzCash and Easypaisa are available for local payments.
Can I send invoices?
Cypher LM doesn't create formal invoices. Use a payment request with a clear description and the customer's email instead. See How to create payment links and payment requests.
Which plans include Cypher P?
Cypher P is included in the Premium plan and during the free trial. The Basic plan includes the voice agent only. A separate Cypher P add-on is not priced publicly yet; talk to sales if you want payments on another plan.
Where is my Cypher LM bill?
The Payments page is for money your customers pay you. Your own subscription invoices are in Settings › Billing history. See Plans and billing.