Plans, free trial and billing
Quick answer
To check or change your plan:
- Go to Settings › Usage & plan to see your plan, minutes and what is included.
- Select Add next to a product to add it, or Compare plans.
- See past payments in Settings › Billing history.
Cypher LM has a free trial, two self-serve plans and a custom Enterprise plan. Products you do not have on your plan can often be added on their own. This article lists what each plan includes, how minutes work, how to pay, and what happens when you run out.
The free trial
The free trial lasts 7 days and unlocks every product: Cypher V, S, M, N and P, plus follow-ups. Trials for new accounts are reviewed by our team before they start.
- Request a trial at cypherlm.com/free-trial, or select Get Basic in the dashboard banner.
- We review the request, usually within one business day, and email you.
- When it is approved, the 7 days start. The dashboard shows how many days are left.
During the trial you get Basic-level usage: 150 minutes, one agent and one call at a time.
Plans at a glance
Basic | Premium | Enterprise | |
|---|---|---|---|
Price | $199/month, or $179/month billed yearly | $999/month, or $899/month billed yearly | Custom |
Products | Cypher V only | Cypher V, S, M, N, P and follow-ups | Everything |
Minutes per month | 150 | 1,500 | Unlimited, set with your account manager |
Agents | 1 | 5 | Unlimited |
Calls at the same time | 1 | 5 | Unlimited |
Languages | Single language | English and Urdu bilingual | English and Urdu bilingual |
See the current details at cypherlm.com/pricing.
Add-ons
If you are on Basic and only need one more product, add it instead of upgrading:
Add-on | Price |
|---|---|
Cypher M (live meeting assistant, includes Cypher N) | $199/month |
Cypher N (note taker) | $99/month |
Cypher S (scheduling) | $59/month |
Follow-ups | $49/month |
1,000 extra minutes | $300/month |
Cypher P (payments) | Quoted: contact sales |
- Go to Settings › Usage & plan.
- Under What's included, find a product marked Not in your plan and select Add.
- Choose your options and confirm. You can also select Customize plan.
Minutes and usage
Settings › Usage & plan shows Minutes this month with the date it resets, Agents used against your limit, and Calls at the same time. Every call counts toward your minutes, including test calls.
- At 80% of your minutes, the dashboard shows a reminder.
- At 100%, your agents stop answering until your minutes reset or you upgrade or add minutes. Callers hear a short message that the line is unavailable.
How to pay and find invoices
Card checkout for Cypher LM plans is coming soon. Today you pay by QR code or bank transfer from the payment page, or by emailing info@cypherlm.com. Your plan is activated as soon as we confirm the payment.
Settings › Billing history lists every invoice with its date, invoice number, plan, period, amount, method and status. Enterprise customers change plans through their account manager.
This is your bill for Cypher LM. Money your customers pay you through Cypher P is in Cypher P, not here.
Choosing a plan
Basic suits a business that wants one agent answering calls in one language. Premium suits teams that also want agents to book appointments, take payments, write call notes and help staff on live calls, or that need English and Urdu in the same call. If you need more than five agents, many simultaneous calls or custom limits, talk to us about Enterprise at cypherlm.com/contact. You can start on Basic and add a single product later without changing plans.