Video conferencing with Google Meet

When an appointment happens online, Cypher LM gives each booking its own Google Meet link, adds it to the calendar event and shares it with the customer. You do not need to create or paste links yourself.

Supported video tools

Zoom and Microsoft Teams cannot be connected to Cypher LM. If you hold a meeting on one of them, add the booking with the In person or Phone call location and send the link to the customer yourself. Cypher M, the live copilot, and the Cypher N note taker also work with Google Meet only.

Set up Google Meet links

1. Go to Settings › Integrations and connect Google Calendar in the Google card. You can also connect Google Meet there; its card reads: Every video booking gets a Meet link automatically.
2. Open Bookings › More actions › Hours and, in the Calendar section, set Add bookings to to Main calendar.
3. Open More actions › Appointment types, and edit the type you want online.
4. Set Where it happens to Video call. The hint reads: When Google Calendar is connected, each booking gets its own Google Meet link.
5. Select Save changes.

New bookings of that type now get a Meet link. Existing bookings keep the location they were made with.

Where the link appears

• In the booking: open the booking in Bookings to see its Google Meet link in the details.
• In your Google Calendar: the event includes the Meet link, and the customer, invited as an attendee, sees it in their invitation.
• For the customer: the confirmation page and their manage page show a Google Meet link button.
• In My calendar: the Next meeting banner shows your soonest meeting with a one-tap Join button.

If a customer rings back to correct their details, the agent updates the existing booking, so the Meet link stays the same.

Tips for smooth video appointments

• Write a short Description on the appointment type, such as what to prepare, because customers see it on your booking page.
• Ask your agent to collect an email on every video booking. The email is how the customer receives the invitation and the Meet link.
• Keep a Gap around each booking in your hours so one video meeting running over does not make you late for the next.

Bring Cypher LM into the meeting

Video bookings work well with the rest of Cypher LM. From a booking in My calendar you can select Invite note taker so Cypher N joins the Meet and writes full notes when it ends, or Onboard Cypher M to prepare a brief from every past conversation with that client. See How to use Cypher M in Google Meet and Cypher N overview.

1. Open Bookings › My calendar and select the meeting.
2. Select Invite note taker or Onboard Cypher M in the meeting details.
3. When the meeting starts, let the note taker in from Google Meet if it asks to join.