Profile, business and appearance settings

Settings holds everything about you and your business, separate from your agents. The Account group in Settings has six pages: Profile, Business, Your setup, Appearance, Notifications and Security. This article covers the first four. For email alerts see Cypher N settings, and for sign-in and sessions see Security and compliance.

To open Settings, select Settings at the bottom of the dashboard sidebar.

Profile

"How you appear in Cypher LM."

1. Go to Settings › Profile.
2. Under Profile picture, upload a JPG or PNG. We crop it to a square. If you signed in with Google, your Google photo is used until you upload one.
3. Edit Full name and, optionally, Contact number.
4. Save your changes.

Email is read-only. To change the email on your account, contact support@cypherlm.com.

Your name and photo appear to teammates in Settings › Team & roles and next to things you do in the dashboard, such as bookings you add by hand. Callers never see your profile; they hear the agent's own name.

Business

1. Go to Settings › Business.
2. Edit Business name. A preview shows how it appears in your sidebar.
3. Choose Number of employees: Just me, 2-10, 11-50, 51-200, 201-1000 or 1000+.
4. Save your changes.

Your setup

When you signed up, you answered a few questions about your goals. Your setup lets you change those answers, and Cypher LM uses them to tailor suggestions in the dashboard.

• Goals: for example Answer every call 24/7, Book appointments, Collect payments on calls, Send follow-ups, Speak English and Urdu, Coach my team on live calls, or Record and summarise calls.
• Industry and Who uses Cypher LM (Just me or My team).
• Email me notes after every call (Cypher N).
• How customers reach your agent, such as the voice widget and share link, or a phone number. Some options are marked Coming soon.
• Tools you use, which links to Settings › Integrations.

Weekly hours are set in Bookings › Hours, not here. See Set your availability.

Appearance

1. Go to Settings › Appearance.
2. Choose a Theme: Light, Dark or System. System follows your device.
3. Choose a Language for the dashboard. Newer translations show "This translation is new and still being checked."
4. Turn Use keyboard shortcuts on or off, and select See all shortcuts for the list.

The command palette, Cmd+K on a Mac or Ctrl+K on Windows, always works, even with shortcuts off. Use it to jump to any page.

Theme and language are saved to your login, so each teammate can choose their own. Changing the dashboard language does not change the language your agents speak on calls; that is set per agent in Controls.

Where other settings live